Refund policy

RETURNS & REFUNDS POLICY

We ship worldwide. This policy applies to all orders. Depending on where you live, you may have additional rights under your local consumer laws. Nothing in this policy limits or replaces those rights.

Faulty, damaged or incorrect items
If your item is faulty, arrives damaged, does not match its description or is not what you ordered, contact us at bollainbermejoy@gmail.com with your order number and a photo of the problem. We will offer a replacement or a refund, as required by the consumer law that applies to you. We will cover the reasonable cost of returning the item, or we may tell you that you do not need to send it back. The 15-day limit below does not apply to these claims, and the item does not need to be unused or in its original packaging.

Change of mind returns (15 days)
If you simply change your mind, you can request a return within 15 days of receiving your order, provided that:
- the item is unused and the protective paper over the adhesive has not been removed;
- it is in its original packaging and in resaleable condition; and
- you can provide proof of purchase (order number, receipt or bank statement).

Traps that have been opened or used cannot be returned for change of mind. Return shipping for change of mind returns is paid by the customer, and the original shipping fee is not refunded, unless your local law says otherwise (see below).

Customers in Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Customers in the European Union and the United Kingdom
You have the right to cancel your order within 14 days of receiving it, for any reason. To do so, email us at bollainbermejoy@gmail.com with a clear statement that you wish to cancel, before the 14 days expire. You then have 14 days to send the item back, at your own cost. We will refund the price of the item and the original standard delivery charge within 14 days of receiving the item back or proof that you have sent it. You may inspect the item as you would in a shop; if it has been handled beyond that, we may reduce the refund to reflect any loss in value. You also have a legal guarantee covering goods that are faulty or not as described.

Customers in the United States
Our 15-day change of mind policy applies to US orders. If your item arrives damaged, faulty or not as described, contact us and we will replace or refund it. This policy does not limit any rights you may have under federal or state law.

International orders: duties and taxes
Import duties, taxes and customs fees charged by your country are the customer's responsibility and are not refundable by us for change of mind returns. For faulty or incorrect items, contact us and we will make it right.

How to start a return
Email bollainbermejoy@gmail.com before sending anything back. We will reply with instructions. Returns are sent to: [RETURN ADDRESS]. Change of mind returns sent without contacting us first may not be accepted.

Refunds
Once we receive and inspect your return, we will let you know the outcome. Approved refunds are made to your original payment method within 10 business days (or sooner where your local law requires). Your bank or card provider may take additional time to post it. If you have not received your refund after 15 business days, contact us at bollainbermejoy@gmail.com.

Exchanges
To exchange an item, return it under this policy and place a new order.

Contact
ByeMoths
bollainbermejoy@gmail.com